Course Objectives:
* This course will introduce the Operations and Support Tools of the SAP Solution Manager.
* This training will enable you to describe the various tools that makeup the Operations side of Solution Manger as well as their features and functions.
* You will learn the basic requirements for installation and configuration for each of the possible scenarios of the SAP Solution Manager.
* These will be reinforced via the use of demonstrations, exercises, and SAP Tutors.
Contents:
* SAP Solution Manager Overview
* Installation Overview
* Customizing SAP Solution Manager
-> IMG structure (Basic and Optional Settings)
* Solution Monitoring
-> System Monitoring
-> Business Process Monitoring
* Service Desk
-> Service Desk Reporting
-> Message Processing
* Service Delivery
-> Service Plan
-> Issue tracking
-> Maintenance Optimization
* EarlyWatch Alert Reporting
* Service Level Reporting
* Solution Reporting
-> Service Reporting
-> Availability Reporting
-> System Administration Reporting
* Solution Manager Diagnostics
* Change Request Management
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